Frequently Asked Questions

If you have any questions that are not listed here, feel free to contact us at customer@bobabox.ca

Product

Not at all! Our bubble tea recipe is super straight forward (without compromising taste) and can take less than 5 minutes to make, excluding toppings.  

If you are adding tapioca pearls as toppings, they take up to 1 hour to make.  

It is best to consume freshly cooked tapioca pearls within 5 hours while it still has its chewy texture. Simply coat the cooked pearls with sugar syrup and leave it out in room temperature. Do not refrigerate!

Check out our Tips section on how to store uncooked tapioca pearls.  

Yes, our creamer is non-dairy. Below is the ingredient list: 

 

Ingredients: Glucose Solids, Hydrogenated Coconut Oil, Sodium Caseinate (A Milk Derivative), Potassium Phosphate Dibasie, Silicon Dioxide, Artificial Colour, Mono-and Diglycerides, Soy Leeithin, Artificial Flavour 

  

Contains: Milk and Soy ingredients

Flavored Powders

Blueberry Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Calcium Carbonate, Artificial Blueberry Flavor, Silicon Dioxide, Malic Acid, Allura Red AC, Brilliant Blue FCF.

Contains: Milk ingredient

Coconut Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Coconut Powder, Tapioca Starch, Calcium Carbonate, Artificial Coconut Flavor, Silicon Dioxide.

Contains: Milk ingredient

Honeydew Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Tapioca Starch, Artificial Honeydew Flavor, Calcium Carbonate, Silicon Dioxide, Brilliant Blue FCF, Tartrazine.

Contains: Milk ingredient

Mango Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Tapioca Starch, Calcium Carbonate, Artificial Mango Flavor, Silicon Dioxide, Malic Acid, Allura Red AC, Tartrazine.

Contains: Milk ingredient

Matcha Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Glucose, Matcha Powder (Japanese Green Tea), Artificial Green Tea Flavor.

Contains: Milk ingredient

Peach Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Calcium Carbonate, Artificial Peach Flavor, Silicon Dioxide, Malic Acid, Allura Red AC, Tartrazine.

Contains: Milk ingredient

Strawberry Flavored Powder

Ingredients: Sugar, Creamer (Glucose Syrup, Fully Hydrogenated Palm and Coconut Oil, Dipotassium Phosphate, Sodium Metaphosphate, Sodium Caseinate [A Milk Derivative], Mono-and Diglycerides, Sodium Stearoyl 2-Lactylate, Potassium Citrate, Sodium Dioxide, Beta Carotene), Tapioca Starch, Calcium Carbonate, Artificial Strawberry Flavor, Silicon Dioxide, Malic Acid, Allura Red AC.

Contains: Milk ingredient

Taro Flavored Powder

Ingredients: Glucose, Non-Dairy Creamer (Corn Syrup Solid, Hydrogenated Coconut Oil, Sodium Caseinate [A Milk Derivative], Potassium Citrate, Silicon Dioxide, Glycerin Esters of Fatty Acids, Sodium Stearoyl Lactylate, Potassium Phosphate Dibasic, Sodium Carbonate), Taro Powder, Artificial Flavor, Sodium Carboxymethyl Cellulose, Silicon Dioxide, Vanilin, Food Color FD&C Red No.40, Blue No.1, Red No.3.

Contains: Milk ingredient

**All manufactured on equipment that processes products containing peanuts and tree nuts.**

 

Fruit Tea Syrups

Lychee Syrup

Ingredients: Lychee Juice, Fructose, Sugar, Citric Acid, Xanthan Gum, Lychee Flavor, Potassium Sorbate.

Mango Syrup

Ingredients: Mango Juice, Fructose, Sugar, Citric Acid, Xanthan Gum, Mango Flavor, Potassium Sorbate, Tartrazine, Sunset Yellow FCF.

Passion Fruit Syrup

Ingredients: Passion Fruit Juice, Fructose, Sugar, Xanthan Gum, Passion Fruit Flavor, Potassium Sorbate, Tartrazine, Sunset Yellow FCF.

Peach Syrup

Ingredients: Peach Juice, Fructose, Sugar, Citric Acid, Xanthan Gum, Peach Flavor, Potassium Sorbate, Tartrazine, Sunset Yellow FCF, Carotenes.

Pineapple Syrup

Ingredients: Pineapple Pulp, Fructose, Water, Sugar, DL-Malic Acid, Citric Acid, Sodium Citrate, Xanthan Gum, Pineapple Flavor, Potassium Sorbate, Acesulfame Potassium, Tartrazine, Sunset Yellow FCF.

Strawberry Syrup

Ingredients: Strawberry Juice, Fructose, Sugar, Citric Acid, Xanthan Gum, Strawberry Flavor, Potassium Sorbate, Allula Red.

Watermelon Syrup

Ingredients: Watermelon Juice, Fructose, Sugar, Citric Acid, Xanthan Gum, Watermelon Flavor, Potassium Sorbate, Allula Red. 

Toppings

Coconut Jelly

Ingredients: Coconut, Sucrose, Water, Potassium Sorbate, Sodium Carboxymethyl Cellulose, Artificial Flavor, Citric Acid, Xanthan Gum, Guar Gum.

Mango Stars

Ingredients: Coconut Pulp, Fructose, Water, Sugar, Potassium Sorbate, Sodium Metaphosphate, Mango Flavor, Citric Acid, Xanthan Gum, FD&C Yellow #5 Tartrazine, FD&C Yellow #6 Sunset Yellow FCF.

Returns

Every order is carefully prepped and packaged to ensure accuracy. Please check with your order upon receipt. If you received an incorrect or damaged item, contact us at customer@bobabox.ca within 5 days of receipt of your order and we will happily help you come up with a solution. 

  

For health and safety reasons, perishable goods cannot be returned or exchanged, with the exception in which BobaBox shipped the wrong item.  

Shipping

We offer shipping to Canada and the US! 

We use Canada Post Expedited services for orders outside of Vancouver, Burnaby, Richmond, Surrey, and Coquitlam.  

Shipping times are 3-5 business days for local deliveries in BC.  

For provinces outside of BC, it takes 2-3 business days for processing and another 3-5 business days to ship. We use Canada Post Expedited Service, which includes a tracking number for every order. 

For the US, please see the different shipping options at checkout.  

Please check your spam/junk folder as they sometimes end up there!